Terrible experience
"I love Myra products but this has been the absolute worst and most frustrating experience. I ordered a tote bag and when it came there was sticky glue all over the zipper area on the back side- the side that would touch my clothes if I was showing the cute design facing the front. I wrote CS and they responded 30% off. I declined and said I just want an exchange. I wrote again and they replied 20% off. I declined and ask just for an exchange. I was instructed to go to the return section and then in order to exchange this tote for the same that will not have a manufacturer defect, they want to charge me $12 due to the price difference! I wrote again stating this just isn’t right and all I want is a return label so I can send it back and a new tote sent to me- no reply yet or resolution just this survey. All of this on top of the wrong necklace was sent to me other than the one I ordered and NO resolution yet even after several emails, two voicemail messages (with no return calls) and a text chat with AI Peter. This is the worst customer service and exchange policy I have experienced. Still waiting for a response to provide me with an undamaged tote bag and the blue coin necklace that I paid for and never received. Very disappointing…"
