At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays. We typically dispatch the products in 24 hours and products are delivered within 4 to 6 business days but sometimes they may not be shipped and delivered in that timeline.

Once shipped, you will receive a shipment confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

We ship to all US territories including Alaska & Hawaii. We currently only ship to the USA.

We are not responsible for any lost or stolen packages.

1. Reporting Missing or Lost Shipments
   • If you suspect your shipment is lost or missing, you must report the issue within 7 days of delivery.
   • This is because our logistics partner only allows a 7-day window to investigate and resolve claims for lost shipments.
2. Claims Beyond the 7-Day Window
   • Unfortunately, we will not be able to assist with any claims for lost or missing shipments if the issue is reported after 7 days from the delivery date.
   • Please ensure to check the tracking information and delivery status immediately upon receipt to avoid any issues.
3. How to Report a Lost or Missing Shipment
   • If your shipment has not arrived or is marked as delivered but you cannot find it, please contact us at cs@myrausa.com immediately with your order details and tracking number.
   • We will work with our logistics partner to investigate the situation.
   • We collaborate with our logistics partner, who will open the cases and conduct an investigation. If the shipment is located, they will proceed with delivery. If the shipment is lost, we will provide a resolution with, either send a replacement or issue a refund for the same.