Welcome to our website. These terms and conditions set out the basis upon which you can visit our website and regulates how you can order and buy goods from our company online.

By using our website, and when you purchase a product from us, you accept that you have read and understood and agree to comply with these terms and conditions, which include our privacy notice.

If you disagree with any part of these terms and conditions, please do not use our website or place any order with us.

Please note that our website is intended only for consumers. If you wish to purchase any of our products as a trade customer, please contact us before you order.

We ask that you do not return any orders without reading our cancellation and returns policy and contacting us at cs@myrabagusa.com

The right to return any of our products and the right to cancel orders applies only to consumers and not to trade customers.

GENERAL TERMS

These Terms apply to anyone visiting the Site, whether you order from us or not.

YOU PROMISE US

You agree that:

You are over the age of 18 years.

You will have only one Account with us.

You will not pretend to be someone else when you use the Site.

If you link to another site through us, you will read their terms and conditions.

You will not use robots, spiders, scrapers or similar things on the Site.

You will not try to get around any things we put on the site to stop or limit access to parts of it.

You will not do anything that might cause our systems to crash.

You will not steal the site or any part of it for use in any other site or application.

You will not try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any of the systems we use.

You will not use our trademarks and/or designs and/or layout before asking us.

INTELLECTUAL PROPERTY

We and our business partners own all of the IP on the Site. Neither the Site nor the Content may be copied, duplicated, reproduced, modified, sold or used, in any way, for any purpose without our written consent.

All trademarks and logos on the Site are our property (or those of our affiliates) and are protected, where we feel it necessary, by trademark, copyright and such other protection that we feel appropriate.

DISCLAIMERS

The Products we supply have been formulated by a qualified experts and have passed the relevant safety assessments and microbiology tests. We are unable to warrant that they will work with all skin types, nor that they will not cause you an adverse reaction.

We are not able to promise that the Site will work how you expect it to work. We have tried to make it function in a manner which we think will match your expectations but we are unable to guarantee that it will.

We are not able to guarantee that the Site will work with your device or will be secure.

Whilst we take reasonable precautions to ensure the accuracy of information we publish on the Site, we cannot guarantee its accuracy and suggest that, if any information is important to you, you verify it independently.

Any advice we offer on the Site is only general in nature and may not apply to you. You must not rely on that advice when you make any decisions.

If using the Site causes your device issues, unless we have caused them deliberately or recklessly, we have no responsibility to put them right.

If you link to another site through the Site, you undertake to make sure that the other site it is safe to do so. We have no control over the sites we link to.

AVAILABILITY OF THE SITE

We never guarantee that the Site will be available all the time and if it is not available for any reason you cannot hold us responsible for anything you lose as a result.

We have the right to change the Site and the services it offers, suspend it or stop it at any time, without compensating you.

LIMITATION OF LIABILITY

As far as we are allowed by law we deny liability for any loss of all kinds which you incur from visiting the Site. You use the Site at your own risk.

Nothing in these Terms excludes or restricts our liability for death or personal injury resulting from any negligence, or fraud, on our part.

LINKS TO OTHER WEBSITES

We do not control any of the websites we link to and are not responsible for their content. We have no liability if you lose anything when using such a site.

We are not responsible for evaluating other sites to which we may link from the Site. We have no responsibility or liability for the actions, contents, products or services of other sites. You agree to read and review the terms and conditions and privacy policies of all sites we link to.

A link to another site does not mean that we endorse or recommend that site.

We can never guarantee that a link that we offer will work.

MODIFICATIONS TO THESE TERMS AND CONDITIONS AND THE SITE

These Terms will change from time to time and we do not have the resources to let all our visitors know about the changes.

Each time you visit the Site, you agree to look at this page to see if we have changed any Terms.

We may change the Site as often as we choose and these Terms will still apply to any changes we make.

ACCOUNTS

If you want to order anything from us, you must either create an Account or check out as a guest.

When you create an Account you promise that:

All information you give us is accurate and truthful.

You will keep this information accurate and up-to-date.

You will not share your Account with anyone else.

You will keep your Account details confidential.

You will not give your username or password to anyone else.

You must log off when you exit the Account.

You are a consumer and not a business.

We may close your Account if you break these Terms or if there has been no activity on the Account for 12 months and you do not reactivate the Account after we have requested that you do so.

If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the monies in that account, to offset the expenses we have incurred, and you will be entitled to nothing.

If you do anything which we think might be fraud, we have the right to report those actions to the Police and the money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.

You may only have one Account with us.

You can cancel your Account with us at any time; all you need to do is email us at cs@myrabagusa.com

PAYMENT

Payment for any Product may be made using the methods specified in the payment section of the Site.

If you wish to order from us, you must hold a valid payment card. The payment card must be in your name and not in the name of a third party.

You accept that our payment gateways will perform validation and authorisation checks before payment is authorised.

If payment has failed, we will advise you and attempt to arrange for payment to be made by another method. We are not liable for any delay or non-delivery of any Product in these circumstances.

We have the right to refuse any order, at any time and for any reason – including but not limited to situations where we suspect that you may be committing a criminal offence and/or where we have reason to believe that you have broken these Terms.

VOUCHER CODES/DISCOUNT CODES/COUPON CODES

We may offer voucher, discount and coupon codes from time to time; they will be effective only on the terms on which they are offered.

THE CONTRACT BETWEEN YOU AND US

A binding contract, on these Terms, will come into existence when we accept an order from you.

You will have the opportunity to review and amend that order before you finally confirm it.

When you make an order with us, we will send you an email acknowledging that order and its value. The acknowledgement is not an acceptance of your order and we have the right to decline any order for any reason before we accept it.

We will tell you, by email, when we have dispatched your order (or any part of it), and that email will count as our acceptance of that order.

We may (for stock availability reasons) dispatch any order in one or more batches but we will tell you when we accept the order if we propose to do that.

If, for any reason, we cannot supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.

You warrant that you are buying the Product for your personal use and not as part of a business.

You will own the Product as soon as we have passed it to our carrier

PRICES

Myra prices its Products in a series of currencies but payment is taken in US Dollars (the amount will be shown to you at the time you place your order) and the currency exchange rate you will be charged will be that charged by your bank at the time it processes the transaction. We have no control over that rate.

We will display the total price of your order, including all delivery charges, at checkout.

For all other deliveries, you must pay all taxes and duties appropriate to your location. We will supply a commercial invoice showing the price we have been charged for the Product to assist in the valuation of the Product. This invoice does not include our operating and other costs.

DESCRIPTION

We always try to describe all of our Products accurately but we can never guarantee that small changes will not occur in manufacture.

The colour and nature of our Products may vary from time to time. This is usually due to the natural products we use and should not alter the quality or performance of that Product.

The images we use may not look the same on our screens as they will on yours.

All measurements/sizes we publish are subject to minor variations in manufacture.

DELIVERY

Any Product you buy from us will be dispatched to you in the manner you have selected on the Site but, although we will do our best, we cannot guarantee that any delivery time quoted will be met and we will not be liable for any delay which may occur.

We can deliver only to the address, and in the manner, you have specified when ordering.

If we offer free delivery on any Product, delivery will be by the method we choose.

We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and we will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order.

Please ensure that you provide the correct delivery address as any mistakes cannot be rectified and/or compensated for once we have shipped your order.

If delivery of your order is not possible for any reason, which may include (but not by way of limitation) an incorrect address, no one being available to sign for or collect the order, an additional charge will be made to cover the additional delivery and administration costs.

You must ensure that we can make the delivery. We have the right to charge additional delivery charges if a delivery is refused.

WARRANTY

We offer a 06-month warranty on our Products, which will cover:

Broken straps or grab handles

Tears to the external leather structure caused by normal usage

Hardware defects (broken zips, buckles or press studs).

 

The warranty does not cover:

General wear and tear

Disregard of care instructions or water damage

Alterations made to the Product by a third party

 

Natural ageing process of the leather or other material, such as patination, scratching and burnishing.

To make a warranty claim:

Please contact us to describe the problem, sending photos of it.

Please supply the order number we gave you on purchase.

Please give us the date of purchase.

Please follow the instructions we provide if we accept your claim.

 

Our warranty applies to purchases made from 18 APRIL 2023 onwards.

CANCELLATION AND RETURNS

We can offer Cancellation or Return on Products which we have a manufacturing defect.

You may cancel your order before we dispatch it and, in that event, we will refund you the amount you have paid us through the payment method you used when buying the Product. We reserve the right to not to cancel if an order has been processed at our warehouse.

Refunds, repairs and/or replacements will be issued only upon our receipt of the returned Product in unused, original condition, in the original packaging and with all original labels and original tags attached and any with seals present unbroken and intact.

You will need to ensure that the return is suitably packed to avoid damage and we recommend that you insure the Product to its full value whilst it is in transit to us.

We will only issue a refund when the Product has been returned to us and we will thoroughly inspect all returned Products before issuing any refund to ensure that they comply with these Terms.

We may reduce the amount we refund to you in the following circumstances:

• you have used and enjoyed the Product;

• you do not tell us in a timely manner;

• if the individual packaging has been opened;

• if we gave you a discount when you made your order because the Product was old or damaged.

 

If you have used or damaged the Product, you will not be entitled to any refund.

COMPLAINTS

In the unlikely event that you wish to make a complaint about any Product we offer, please contact us at:

cs@myrabagusa.com

 

Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control.

Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

If this happens:

We will tell you as soon as we reasonably can;

We will do all that we reasonably can to minimise the delay;

If we cannot minimise the delay, we will cancel your order for the Product and refund you the money you have paid us, using the same method by which you paid us.

Transferring Rights and Obligations

We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.

You may not transfer (assign) your rights and obligations under these Terms.