CANCELLATION AND RETURNS
CANCELLATION AND RETURNS
CANCELLATION AND RETURNS
Return & Exchange Policy for Myra USA
At Myra, customer satisfaction is our top priority. If for any reason you are not happy with your purchase, we are here to assist you with our simple and straight forward return and exchange process. Please read the following guidelines carefully:
1. Customer Change of Mind
If you decide that you do not like the product or it is not what you expected, you can return or exchange it. However, please note:
- Shipping charges will apply for returns or exchanges in this case.
- You must contact us within 14 days of receiving your order to initiate a return or exchange.
2. Wrong Size
If you receive an item in the wrong size, we will resolve the issue at no additional cost to you:
- We will provide free return shipping for the incorrect item.
- We will send you the correct size at no extra charge.
3. Damaged or Defective Items
In the rare event that your item arrives damaged or defective:
- We will offer free return shipping for the damaged or defective item.
- We will provide a full replacement or issue a refund, depending on your preference.
4. Return/Exchange Window
All returns or exchanges must be requested within 14 days of the delivery date. Unfortunately, we cannot accept returns or exchanges outside this time frame.
5. How to Process a Return or Exchange
To initiate a return or exchange, please follow these simple steps:
- Contact our customer support team via email at cs@myrausa.com.
- Provide your order number and a brief description of the issue (e.g., change of mind, wrong size, damaged item).
- We will guide you through the next steps for processing your return or exchange.
We are committed to providing you with a seamless shopping experience and will assist you as much as possible within the allowed time frames.
If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team at cs@myrausa.com. We are here to help!