Cancellation & Return Policy – Myra USA

At Myra, customer satisfaction is our top priority. If for any reason you are not happy with your purchase, we are here to assist you with our simple and straight forward return and exchange process. Please read the following guidelines carefully:

1. Return & Exchange Eligibility

Reason	Eligible?	Return Shipping
Change of mind / Didn’t like the product	Yes, within 14 days	Shipping charges will apply for returns or exchanges.
Wrong size sent by us	Yes	Complimentary return shipping with a free replacement.
Damaged or defective product	Yes	Complimentary return shipping with a replacement or refund.
Customer did not purchase Loop Return Assurance	Yes	Return shipping cost deducted from refund.
Customer purchased Loop Return Assurance (USA only)	Yes	Free return shipping.
Customized / Monogrammed / Add-on services (branding, engraving, personalization, etc.)	Not eligible for return or refund	—
International orders (Canada, Australia, etc.)	Not eligible for return, exchange or refund	—

2. Return Window

• All return or exchange requests must be initiated within 14 days of delivery.

• Requests submitted after this period will not be accepted.

3. How to Initiate a Return or Exchange

• If you purchased Loop Return Assurance, you can directly initiate the return by logging into your Myra account and selecting the order to process your return.

• If you did not purchase Loop Return Assurance, you can manually initiate a return as follows:

1. Email us at cs@myrausa.com

2. Include your Order Number and Reason for Return (change of mind, wrong size, damaged, etc.)

3. Our team will reply with a return label (if applicable) or shipping instructions.

4. Once the returned item is received and inspected, your refund or replacement will be processed accordingly.

4. Important Conditions

• Returned items must be unused, unworn, and in their original packaging with tags attached.

• Refunds will be issued to the original method of payment after inspection.

• If Loop Return Assurance was not purchased, the return shipping cost will be deducted from your refund.

• Customized, monogrammed, or add-on services (such as branding or engraving) are non-refundable and non-exchangeable once processed.

• Returns are not accepted for international orders placed outside the USA (including Canada, Australia, etc.).

5. Order Cancellations

• Orders can be cancelled only before shipment.

• Once the order has been dispatched, it can only be processed as a return under this policy.

Need Help?

We’re always happy to assist you.

Email: cs@myrausa.com