Skip to content

FREE SHIPPING OVER $75 IN US

Use MEMORIAL15 for 15%off on orders above $50

FREE SHIPPING OVER $75 IN US

Use MEMORIAL15 for 15%off on orders above $50

CANCELLATION AND RETURNS

We may offer a Refund or Return on Products which have a manufacturing defect. We only offer returns or refunds in case of Manufacturing Defects.

You may cancel your order before we dispatch it and, in that event, we will refund you the amount you have paid us through the payment method you used when buying the Product. We reserve the right not to cancel the order if it has been processed at our warehouse.

Refunds, repairs and/or replacements will be issued only upon our receipt of the returned Product in unused, original condition, in the original packaging and with all original labels and original tags attached and any seals present unbroken and intact.

You will need to ensure that the return is suitably packed to avoid damage and we recommend that you insure the Product to its full value whilst it is in transit to us.

We will only issue a refund when the Product has been returned to us and we will thoroughly inspect all returned Products before issuing any refund to ensure that they comply with these Terms.

We may reduce the amount we refund to you in the following circumstances:

  • you have used and enjoyed the Product;

  • you do not tell us in a timely manner;

  • if the individual packaging has been opened;

  • if we gave you a discount when you made your order because the Product was old or damaged.

If you have used or damaged the Product, you will not be entitled to any refund.